Refund policy

Eligibility for Returns

• To request a return, please visit our Return Portal: https://returns.logisy.tech/returns?encipherencode=gAAAAABp-CTZCWW4b4GDE4VfqU6wlSPcCQFOFXUW982uI9lKj0t9e7JyBIK9G27Odydp0E-XkqvLXsygUZe4QBh2Hq1wvos4Xw==
• Returns are accepted within 5 days of receiving the product.
• Products must be unused, in their original packaging, and accompanied by a valid proof of purchase.
• Items purchased during sale events or using promotional discounts are not eligible for returns.

Unboxing Video Requirement

• An unboxing video is mandatory for initiating returns for damaged, defective, or incorrect products.
• The video should clearly show the package in its original condition, the unsealing process, and the product inside.

Non-Returnable Items

• Opened or used products.
• Custom-made or personalized items.

How to Initiate a Return

• Refunds are initiated after the returned product is received and inspected.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges, if any, are non-refundable.

Refunds 

• Refunds are initiated after the returned product is received and inspected.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges, if any, are non-refundable. 

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product). 

Exchanges

• Exchanges are allowed only for defective or damaged items. Contact us to arrange an exchange.

Order Cancellations

• Orders can be cancelled within 24 hours of placement. Once processed, cancellation requests cannot be accommodated.

For any assistance, please contact us at info@thelogicals.co